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Subscriptions Statuses

To manage subscriptions in Meteroid, go to the Billing > Subscriptions section. Here, you’ll find all current and past subscriptions with their associated statuses:
  • Pending Activation: The subscription has a start date in the future. It is scheduled but not yet active. No billing occurs until activation.
  • Pending Charge: The subscription is awaiting payment before becoming active. Once the first payment is confirmed, the subscription is activated.
  • Trial Active: The subscription is currently in a trial period. No charges are issued during this time.
  • Trial Expired: The trial period has ended, and the Customer has not subscribed to a paid plan.
  • Active: The subscription is live. The customer is billed according to the pricing defined in the subscribed plan. This status is set automatically at the later of (i) the subscription’s activation date, or (ii) the payment confirmation date. It can also be set manually by Account Managers.
  • Suspended: The subscription has encountered a payment failure (e.g., unsuccessful retries via credit card or direct debit).
💡 Note: Meteroid does not currently enforce entitlement revocation—access is not automatically cut off—but billing retries continue.
  • Cancelled: The subscription was manually terminated and will no longer generate charges.
  • Completed: The subscription has reached its predefined end date and is now inactive. No further billing occurs. By default, customers reaching the end of a paid plan are downgraded to the Free Plan (if available). Meteroid triggers an alert to the Account Manager one month before expiration. This status is set automatically.
  • Superseded: A new subscription has replaced this one, due to a self-serve plan change (e.g., upgrade, downgrade) or Plan migration. The old subscription is marked as superseded and no longer billed.
  • Paused (Coming Soon): This will be a manual action. A paused subscription is not billed during the pause period, and once resumed, the remaining duration continues from where it was left. For example, pausing a 12-month plan at month 3 means 9 months remain when resumed.

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Cancel a subscription

You can cancel any active subscription directly from its detail view and clicking Actions > Cancel Subscription. You can choose when the cancellation should take effect:
  • Immediately: billing stops and the subscription ends right away.
  • At the end of the billing period: the subscription remains active until the current billing cycle closes
  • On a specific date: choose a future date at which the cancellation becomes effective.
Once cancelled, the subscription will stop generating new invoices according to its cancellation rule. Furthermore, Meteroid follows the below rules to cancel a subscription:
  • If the Customer has already been invoiced for unused time a Credit Note needs to be issued by Account Managers Example: The Customer is billed on January 1st for the full month. The subscription is cancelled on January 15th. A manual credit note must be created for the unused period (Jan 15–31).
  • If the Customer has not yet been invoiced, a prorated invoice is automatically generated by Meteroid. This occurs when cancellation impacts a future billing period that has not yet been billed. Example: The Customer is billed monthly on the 1st of each month. On January 1st, the subscription is cancelled effective February 15th. On February 1st, Meteroid automatically generates a prorated invoice covering only Feb 1–15.